Help & FAQs

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to info@queenacraft.com

Q:Where are you located?

A:We are a Chinese store, all items will be shipped from China.

 

Q：Where does your products design come from?

A: The designers working with us come from China, the United States, France and Dubai. Among them, the Dubai designer ‘Quratul' has a YouTube channel, and its name is “Quro Art”. If you are a designer and willing to cooperate with us, please feel free to contact us

 

Q:How can I ask for help if I have questions about my order?

A:You can get in touch with customer service through online chat or find the ‘Contact Us’ button at the bottom of the page, where there are various channels to contact customer service to help you solve the problem.

 

Q:What should I do if the product I received has quality issues?

A:Sorry for this happening, we will resend the new product to you or refund the item.

 

Q:How long can I receive my package?

A:Customers usually located in Europe and the United States will receive their orders within 13-20 days. However, due to the recent reduction in flights and the reduction in logistics company staff, package delivery time may be extended by one week.But rest assured, we will send your package as soon as possible